Problems with our service

If you ever have a difficulty or are not satisfied with our services you are entitled to complain. We have procedures in place to ensure that complaints are fully considered and properly dealt with. If at the first point of contact your problem is not resolved to your satisfaction, please contact our Customer Service Manager:

Post:	Customer Service Manager Dynetech Australia Pty Limited Unit 5, 4 Skyline Place Frenchs Forest NSW 2086 Australia
Email:	compliance@dynetech.com.au
Facsimile:	+61 2 9972 7769

Please be aware that we will do everything within reason to address and resolve your concerns.

If you are not satisfied with a response received from our Customer Service Manager within 14 days, you are entitled to refer the matter to an independent complaint handling body. We are a member of the Financial Industry Complaints Service Limited (“FICS”) (Membership Number 4288). FICS can be contacted at:

Post:	PO Box 579 Collins Street West Melbourne, VIC 8007
Email:	fics@fics.asn.au
Telephone:	1300 780 808
Facsimile:	+613 9621 2291
Website:	www.fics.asn.au